Law 8
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Law 8: Why your program names matter more than you think

I’m reading through The Diary of a CEO by Steven Bartlett at the moment, and today I chose Law 8: Never Fight a Bad Habit.

The chapter explores the habit loop and how our brains respond to the way we frame change.

For example, if you are a smoker who wants to give up, when you focus on “don’t smoke,” your brain activates the neural pathways associated with smoking.

When you focus on “I’m becoming healthier” you’re building new neural pathways entirely.

Bartlett references research by Tali Sharot – volunteers were given two buttons. One button earned them a dollar. The other button prevented them from losing a dollar. Even though it was the same net outcome, the volunteers who pressed the button for the reward did so much more quickly than those pressing to avoid loss.

The brain associates rewards with action. We’re wired to move toward what we want, not just away from what we don’t.

Real life brand example

This made me think of the Brand Consultancy work I did with Kirsty and Beau from We Breathe Success (formerly Believe in Your Breath)

At the time, they were looking at pivoting their business. They were moving away from the dramatic breathwork sessions where people worked through trauma, and shifting into business mentorship instead.

Different audience, different transformation, different business model entirely. And when you’re making that kind of shift, your brand positioning has to shift with it.

They had a program called Unfuck Yourself, and I told them this name wasn’t going to work for where they were heading.

Here’s why:

• It anchors people in the problem, not the solution

• “Yourself” positions the work as solo – they’re doing it alone which they weren’t

• The word “unfuck” implies something is broken and needs fixing

• It focuses the brain on what needs to be undone rather than what’s being built

• It asks potential clients to fight against something (the bad habit) before they even start

We looked at another option they were considering: We Breathe Success.

This worked so much better because:

• “We” = partnership and support, not alone

• “Breathe” = their unique mechanism, staying true to their methodology

• “Success” = the outcome and reward, what they’re moving toward together

Unfuck Yourself was the avoidance button – fight the bad habit, fix what’s broken. We Breathe Success was the reward button – build something new together.

Since making that shift – reframing the language from negative to positive, from problem to transformation – We Breathe Success has become an international multimillion dollar business.

The positioning change didn’t just make the brand clearer; it made the entire business easier to grow.

Now it’s your turn:

Look at your program names, your service offerings, the language you’re using across your brand.

Are you asking people to press the avoidance button or the reward button?

Are your words anchored in what they’re moving away from, or what they’re moving toward?

This is how building your brand makes business feel easier – when your positioning activates the part of your audience’s brain that says “yes, that’s where I’m going” instead of “here’s what I need to fix first,” you remove the invisible resistance before they even engage with you.

P.S. If you’re ready to work through your brand strategy (including those program names that might be working against you), I have payment plan options available for the Emmersyn Brand Retreat. DM me on LinkedIn and we’ll find a time to chat.

Speak soon

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Law 8
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Every touchpoint tells your brand story

Every night part of my ritual before bed is to make a Roogenics herbal sleep tea (the best) and as I opened a new box I noticed they’ve shifted from glossy packaging to a matte, natural cardboard finish.

On the surface, it’s just textural change, butI knew it was a brand choice, so curious to understand more, I read around the packaging and saw their brand values and then the change made complete sense.

Their brand values are:

  • All natural ingredients
  • Plastic-free packaging
  • Responsibly sourced from Indigenous communities and small farmers

The new matte finish instantly cues naturalness, sustainability, and an earthy feel, which perfectly aligns with these values.

Most people won’t consciously notice the difference, but their brain will register it, and that’s the power of subtle brand cues: they shape perception whether someone realises it or not.

Your brand DNA isn’t just something you write down in a strategy document and file away, it should guide every single decision you make, from the texture of your packaging to your font choices, your email tone, and the way your customer experience unfolds.

People think their brand lives in their logo, their website, maybe their Instagram feed, but the strongest brands are the ones where the DNA is woven through everything.

That glossy package might have looked fine on its own, but it actually disconnected from the tea itself and what the brand represents.

The move to matte wasn’t just aesthetic, it was essential, aligning the packaging with their values and, in turn, instilling greater trust and credibility with their customers.

When every touchpoint reinforces your values, your vision, and your key messages, you create alignment. When it doesn’t, you dilute the brand.

Now it’s your turn.

Think about your own brand touchpoints, not just the obvious ones like your website or social media, but the subtle ones too.

  • How does your email signature feel?
  • What about the language you use in your booking confirmations?
  • The texture of your business cards?
  • The way your proposals look and read?

Are these touchpoints reinforcing your values and vision, or are they quietly working against you?

You need to be obsessed with the 1% refinements of your brand, every single one.

Strong brands are built not by accident, but by making the DNA present in every detail, because when you stack those micro-decisions together, they create an overarching brand experience that’s incredibly powerful.

When you ignore them, cracks start to show but when you notice and refine them, your brand compounds in strength.

This is how building your brand makes business feel easier. When everything is aligned, you don’t have to think about whether something feels right, you already know. You create a brand that doesn’t just look good, but feels consistent, clear, and truly aligned at every level, and that’s what builds trust, recognition, and strength over time.

What changes do you need to make?

Speak soon

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